Reference

Terms Conditions

Our terms set out how accounts work, what we expect from you, and what you can expect from us. They cover everything from bKash deposits to withdrawal verification and what happens if something goes wrong.

Account eligibilityPayment rulesWithdrawal verificationDispute stepsContact paths
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HOW WE HANDLE IT

Compliance & Fair Play

We log every bet, deposit, and withdrawal to protect both sides. If a dispute arises, we review the session data and payment records before making a decision. Our goal is transparent resolution based on what actually happened, not on who shouts loudest.

Account verification

We check ID and payment-method ownership before processing large or first-time withdrawals. This stops fraud and ensures your winnings go to the right person. Verification usually takes a few hours once you submit clear documents.

Bet settlement

Sportsbook bets settle according to official match results; casino rounds settle instantly based on the game server outcome. If a technical error affects a round, we investigate the server log and adjust your balance if the error caused an incorrect result.

Payment disputes

If you claim a deposit did not arrive or a withdrawal went missing, we trace the transaction through our payment gateway and your wallet provider. Provide the transaction ID and timestamp so we can match it to our records.

Account suspension

We suspend accounts that show signs of bonus abuse, duplicate registrations, or payment-method mismatches. Before permanent closure, we give you a chance to explain and provide documents. Suspended funds are held pending investigation.

GET HELP

Questions About These Terms

If any clause is unclear or you need to confirm your eligibility, reach us through the channels below. We respond to account and payment queries first; general questions may take longer during busy periods.

Team online

Live chat

Open the chat bubble in the account panel for real-time answers about deposits, withdrawals, verification documents and dispute resolution. Available when support staff are online.

Email support

Send your question, account email and a screenshot if relevant to our support address. We aim to reply within one business day for eligibility and terms queries.

Account portal

Check your verification status, upload ID documents, and review recent transactions in the account settings. Most withdrawal delays are resolved by completing verification there.

Terms & Conditions FAQ

No. The payment method must be registered in the same name as your account. If the names do not match, we will block the withdrawal and may close your account for terms violation.

We close duplicate accounts and forfeit any balances in them. If you forgot your login details, use the password-reset link rather than creating a new account.

Most rejections happen because verification is incomplete or the withdrawal wallet name does not match your account name. Check the account portal for missing documents and resubmit your request once verified.

Only if both numbers are registered in your name and you have verified both with us. We do not allow third-party withdrawals under any circumstances.

Contact support with the bet ID and describe the issue. We check the official match result or game server log and correct your balance if the settlement was wrong.

The terms apply to all accounts, but access depends on your local law. We cannot confirm legality in every district; you must check your own jurisdiction before using the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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